Terms of service

1. Agreement and scope

These Terms of Service ("Terms") are an agreement between you and Wraxle LLC ("Wraxle," "we," "us," or "our"). They apply to each Wraxle website, app, or service that links to them, including products offered under other names, such as TranscriptLayer. We call each one a "Service."

By accessing or using a Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service. If you use a Service for an organization, you state that you have authority to bind it, and "you" includes that organization.

2. Eligibility and accounts

You must be able to form a binding contract where you live. Unless a product-specific notice says otherwise, you must be at least 13 to use a Service. If you are under the age of legal majority where you live, a parent or guardian must approve your use.

If a Service uses accounts, provide accurate information, protect your credentials, and promptly tell us about suspected unauthorized access. You are responsible for activity under your account to the extent allowed by law.

3. Using the Services

Subject to these Terms and any product-specific terms, Wraxle grants you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose.

You may not:

• break the law or infringe another person's rights;
• bypass access limits, security controls, usage limits, or protective measures;
• probe, disrupt, overload, damage, or gain unauthorized access to a Service or related system;
• upload malware or use a Service to distribute spam, deception, harassment, or unlawful content;
• copy, resell, lease, or commercially exploit a Service except as its license or written permission allows; or
• reverse engineer a Service except where applicable law or an open-source license expressly permits it.

We may set or change reasonable technical limits needed to protect a Service, its users, or our costs. We may also modify or discontinue a Service. When practical, we will give notice of a material change that affects paid use.

4. Your content

You keep ownership of content you submit to a Service. You give Wraxle a limited license to host, copy, transmit, modify, and process that content only as needed to operate, secure, and support the Service, comply with law, and follow your directions. This license ends when the content is deleted from our systems, subject to normal backups and legal retention duties.

You are responsible for your content and for having the rights and permissions needed to submit and process it. Do not submit content that is unlawful, infringes another person's rights, or that the Service is not designed to handle.

Automated and AI-assisted features

Some Services may generate transcripts, classifications, summaries, or other automated output. Such output can be incomplete or wrong. Review it before relying on it, especially for legal, medical, financial, safety, or other high-impact decisions. A Service does not replace qualified professional advice.

5. Purchases and subscriptions

Prices, billing periods, features, and trial terms are shown before purchase. Taxes may apply. If a purchase renews automatically, you authorize the applicable store or payment provider to charge the payment method on file until cancellation.

Manage or cancel a store purchase through the store account used to buy it. Refunds are governed by applicable law and the terms of the store or payment provider that processed the purchase. Cancellation normally takes effect at the end of the current paid period unless the purchase terms say otherwise.

6. Third-party services

A Service may connect to app stores, model providers, cloud services, websites, or other third parties. Their terms and privacy policies govern their services. Wraxle is not responsible for third-party services and does not control their availability, content, or data practices.

7. Wraxle property and open source

Wraxle and its licensors own the Services, including their software, design, text, marks, and other materials, except for your content and third-party material. These Terms do not grant rights to Wraxle names, logos, or marks.

Code or other material released under an open-source license is governed by that license, not these Terms, to the extent the two conflict.

Feedback

If you send ideas or feedback, you allow Wraxle to use them without restriction or payment. You are not required to provide feedback.

8. Suspension and termination

You may stop using a Service at any time. You may cancel a paid plan through the place where you purchased it. We may suspend or end access if you materially breach these Terms, create risk or legal exposure, fail to pay amounts due, or if we discontinue the Service.

Where reasonable, we will provide notice and a chance to fix the issue before suspension or termination. We may act immediately when needed to protect users, Wraxle, third parties, or the Service. Terms that by their nature should survive termination will survive, including those on ownership, disclaimers, liability, and disputes.

9. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WRAXLE DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT A SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT CONTENT OR OUTPUT WILL BE ACCURATE OR COMPLETE.

Some jurisdictions do not allow certain warranty exclusions, so some of this section may not apply to you. Nothing in these Terms limits a warranty or consumer right that cannot legally be limited.

10. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WRAXLE AND ITS MEMBERS, EMPLOYEES, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO A SERVICE OR THESE TERMS.

TO THE FULLEST EXTENT PERMITTED BY LAW, WRAXLE'S TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO A SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID WRAXLE FOR THAT SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limits apply regardless of the legal theory and even if a remedy fails of its essential purpose. They do not apply where liability cannot legally be excluded or limited.

11. Governing law and disputes

California law governs these Terms, without regard to conflict-of-law rules. Any dispute that is not resolved informally will be brought in the state or federal courts located in San Diego County, California, and each party consents to their jurisdiction. If consumer law where you live gives you the right to bring a claim elsewhere or under local law, this section does not take that right away.

12. General terms

If one part of these Terms is unenforceable, the rest remains in effect. A failure to enforce a term is not a waiver. You may not assign these Terms without our consent; Wraxle may assign them as part of a merger, reorganization, sale, or transfer of a Service. These Terms and applicable product-specific terms are the entire agreement about the Service unless you and Wraxle sign a separate agreement.

We may update these Terms. We will post the revised version here and change the effective date. If a material change affects an existing paid Service, we will provide additional notice when reasonably practical. Continued use after updated Terms take effect means you accept them.

13. Contact Wraxle